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# Incident Logs

Operational events, reassignments, and AI reasoning

Date Range
calendar_month
Incident Type
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Severity
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filter_list
Total 142
Critical 3
Warning 12
check_circle Reviewed 85%

Time | Sev | Type | Ref | Description | Impact | Rev
--- | --- | --- | --- | --- | --- | ---
10:45 AM | Critical | STAT Delay | ORD-9921 | Traffic on I-35 caused >15m delay. | High |
10:32 AM | Info | AI Reassignment | ORD-10388 | Reassigned from Tech D to Tech A for efficiency. | Positive |
09:15 AM | Warning | Tech Unavailable | TECH-B | Shift ended early (Personal Emergency). | Med |
08:50 AM | Info | Route Optimization | RTE-102 | Batch optimized 4 new orders. | Positive |

### Incident Detail

ID: #INC-8832

## AI Reassignment

Today, 10:32 AM

INFO

Order Ref

ORD-10388

Tech Change

Tech D arrow_forward Tech A

#### What Changed

- trending_down ETA reduced by 5 mins
- route Travel reduced by 2.3 miles

### psychology AI Reasoning

v2.4.1

"Tech A completed their previous job early (10:28 AM). Swapping this order from Tech D saves travel time without violating any hard constraints."

#### Constraints Check

Skill Match (Phlebotomy) check_circle
Shift End Buffer check_circle
Break Schedule
Warning warning

Assigned despite break warning (Break due in 15 mins).

#### Score Breakdown

Efficiency Gain 92/100
Service Level Impact 88/100

#### Top 3 Alternatives Considered

- 1. Keep Tech D Score: 84

  Rejected: 4 mins slower arrival time.

- 2. Assign Tech C Score: 65

  Rejected: Would cause overtime risk.

- 3. Delay to Batch Score: 40

  Rejected: SLA breach likely.